Return and Refund Policy

Merchandise Returns

• Returns are accepted within 30 days of the purchase date.
• Items must be unused, unopened, and include all original parts and manuals.
• Products requiring installation that have already been installed are not eligible for return.
• Customers are encouraged to inspect all items immediately upon delivery to identify any issues.

How to Initiate a Return

• Contact us at info@poseidonfilters.com to request a Return Merchandise Authorization (RMA) before sending any items back.
• Returns sent without prior authorization may experience delays in processing.

Return Process

• Include a copy of your receipt, and clearly mark the RMA number on the package.
• Ensure all items are repackaged in their original packaging to avoid damage during transit.
• Returns for damaged or defective items will not be accepted after 30 days from delivery.
• Customers are responsible for shipping costs to and from our facility, as well as any loss or damage incurred during transit.
• We reserve the right to refuse returns that do not comply with this policy.

Shipping Instructions

• Use a trackable shipping method (e.g., UPS, FedEx, or Insured Mail) to send returns to:

PoseidonFilters.com
Attn: Returns Dept.
1819 Albert Pike, Suite J
Hot Springs, AR 71913

Refund Policy

• Refunds will be processed within 10 business days of receiving items deemed resalable.
• Refunds will exclude a 15% processing fee and the original shipping costs.
• For refund inquiries, email us at info@poseidonfilters.com.

Exchange Policy

• Exchanges follow the same guidelines as returns.
• The 15% processing fee will be waived if exchanging for filters of equal or greater value.
• Additional shipping charges and applicable sales tax will apply to the new order.

Defective Item Policy

• Defective items must be reported within 30 days of delivery by contacting info@poseidonfilters.com.
• We reserve the right to determine whether a defective item will be refunded, replaced, or returned.
• Unauthorized returns are subject to a 15% restocking fee.
• Items deemed non-defective will not qualify for a refund but can be returned to the customer at their expense.

Order Cancellation Policy

• Most orders ship on the same day or within one business day.
• Orders canceled before shipment will incur a 5% processing fee.
• Specialty item cancellations may incur fees up to 20%.
• Orders already shipped cannot be canceled but may be returned under the return policy.

Refused Shipments

• Shipments refused at delivery will result in a refund minus all shipping charges and a 15% restocking fee.

Clearance Items

• Clearance items are final sale and cannot be returned.

Delivery Issues

• Report defective, damaged, or missing items within 7 days of delivery to info@poseidonfilters.com.
• AWP Group Inc. dba PoseidonFilters.com is not responsible for errors such as incorrect shipping addresses or undeliverable packages.
• Additional fees may apply for reshipping packages due to inaccurate delivery details provided by the customer.

For questions or concerns, please contact our customer service team at info@poseidonfilters.com or visit our Contact page to submit a request