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Your Questions, Answered – Everything You Need to Know About Poseidon Filters
How do I determine which refrigerator water filter fits my needs?
Choosing the right water filter is simple with a little guidance. First, locate your refrigerator model number—usually found inside the fridge or in the manual. Use this information to search for compatible filters. If you're unsure, our customer service team is happy to help guide you through the process. Contact us via email at info@poseidonfilters.com for expert assistance.
What is the lifespan of a refrigerator water filter?
The lifespan of a refrigerator water filter typically ranges from 6 months to 1 year, depending on usage, water quality, and manufacturer recommendations. Heavy water usage or poor water quality may require more frequent replacements to maintain optimal performance and ensure clean, great-tasting water.
What payment methods do you accept?
At Poseidon Filters, we offer a variety of secure payment options for your convenience. We accept:
- Major Credit Cards: American Express, Visa, Mastercard, Discover, and Diners Club
- Digital Wallets: PayPal, Apple Pay, Google Pay, Meta Pay, and Shop Pay
Your payment information is always processed securely to ensure a hassle-free checkout experience.
Can I cancel my order?
Yes, you can cancel your order by emailing us at info@poseidonfilters.com or calling our customer service team.
- No Fee: If you cancel before the order has shipped.
- 5% Processing Fee: Cancellations made after 5 PM CST on the day of your order or later will incur a 5% credit card processing fee.
We recommend canceling as early as possible to avoid additional charges.
How long does it take to receive my order?
We pride ourselves on quick shipping! Most orders are shipped on the same day or within 1 business day. Once shipped, delivery typically takes 7-10 business days, depending on your location and shipping carrier. You will receive tracking details once your order is on its way.
Can I change my shipping address after placing an order?
To ensure timely delivery, please double-check your shipping address at checkout. If you need to make changes, contact us immediately. Please note:
- Address changes made after an order ships may result in additional shipping and handling charges.
- For accuracy, we recommend contacting customer support as soon as possible to avoid any delays.
What if I receive a damaged or misplaced item?
We strive to ensure every order arrives in perfect condition. If your item is damaged or missing, please:
- Inspect the package upon delivery.
- Notify us within 7 days of receiving the order.
- Contact us at info@poseidonfilters.com, and we’ll assist you in resolving the issue promptly.
Do you have a return policy?
Yes, we offer a 30-day return policy from the purchase date. To qualify for a return:
- Products must be unused, unopened, and include all associated parts.
- Contact us at info@poseidonfilters.com to initiate the Return Merchandise Authorization (RMA) process.
Refund Details:
- Refunds are processed within 10 business days after the returned product is received.
- A 15%-20% processing fee will be deducted from the refund amount to cover handling and processing costs.
We appreciate your understanding and aim to make the return process as smooth as possible.
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