Faq

Our refrigerator water filters are available in various models across different brands. Check your refrigerator model number and do some research before shopping or contact our customer service team.

A refrigerator water filter typically lasts between six months to one year. It depends upon several factors - water usage, water quality, and manufacturer recommendations.

Poseidon Filters accepts diverse payment methods - American Express, VISA, PayPal, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, and Shop Pay.

Yes, you can cancel your order by contacting us at info@poseidonfilters.com
or by calling our customer service team. If you cancel it before shipping, you won't be charged any fee. However, if you cancel after 5 PM CST on the day you order or later, a credit card processing fee of 5% will apply.

We usually ship orders on the same day or within one business day. You can expect your order within 7-10 business days.

We recommend you provide accurate delivery address details while placing your order to avoid consequences. In case, there is any change, we charge additional shipping and handling charges for reshipped packages.

Once you receive the order, check and inform us about the defective piece or missing product within 7 days of delivery. Contact us at info@poseidonfilters.com.

Yes, you can return your order within 30 days after the purchase date. Make sure the products you want to return are unused, unopened, and contain all the associated parts. Contact us via info@poseidonfilters.com to initiate RMA (Return Merchandise Authorization). Once the order is returned, you will get the refund within 10 business days. However, the refund amount will be the original price less than 15%-20% of the processing fee.