Privacy Policy

Last Updated: December 18, 2024

This Privacy Policy explains how AWP Group Inc., doing business as Poseidon Filters and PoseidonFilters.com ("we," "us," or "our"), collects, uses, and protects your personal information when you interact with our website, services, or communicate with us (collectively, the "Services"). By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue your use of the Services.

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Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or other operational needs. Any updates will be posted here, along with the updated "Last Updated" date.

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Personal Information We Collect

The types of personal information we collect depend on how you interact with our Services.

Information You Provide Directly:

• Contact Details: Name, address, phone number, and email.
• Order Information: Billing and shipping details, payment confirmations.
• Account Information: Username, password, and security details.
• Shopping Preferences: Items viewed, added to your cart, or wishlists.
• Customer Support: Information included in communications with us.

Information We Collect Automatically:

• Usage Data: IP address, device information, browser details, and interaction history, collected via cookies and similar technologies.

Information From Third Parties:

• Vendors and service providers (e.g., Shopify) may share data to support order processing, payment services, or advertising.

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How We Use Your Information

We use personal information for:

1. Providing Services: Processing orders, fulfilling requests, managing accounts, and facilitating returns or exchanges.
2. Marketing: Sending promotional materials, tailoring advertisements, and enhancing your experience.
3. Security and Fraud Prevention: Detecting and addressing potential risks or unauthorized activity.
4. Communication: Responding to inquiries and improving customer service.

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Cookies and Tracking Technologies

Cookies are used to enhance the functionality of our website, analyze usage, and tailor advertisements. You can control cookie preferences through your browser settings, but doing so may limit the functionality of some features.

For details about cookies specific to Shopify, visit Shopify Cookie Policy.

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How We Share Information

We may share your personal information with:

1. Service Providers: For IT management, payment processing, data analytics, and shipping.
2. Business Partners: For marketing and advertising purposes.
3. Legal or Regulatory Bodies: To comply with applicable laws or enforce rights.
4. Affiliates: Within our corporate structure to facilitate business operations.

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User-Generated Content

If you submit reviews or content in public areas of our website, it may be accessible to anyone. Please avoid sharing sensitive information in these spaces.

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Children’s Data

Our Services are not intended for children under 16. If you believe we have collected personal data from a child, please contact us to request its removal.

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Your Rights and Choices

Depending on your location, you may have rights including:

• Access/Know: Requesting details about the personal information we hold.
• Delete: Requesting the deletion of your data.
• Correct: Correcting inaccurate information.
• Opt-Out: Restricting the use of your information for targeted advertising.

To exercise these rights, contact us at info@poseidonfilters.com. We may require identity verification before processing requests.

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Data Retention and Security

We retain your information as needed for operational purposes, legal compliance, or dispute resolution. While we use robust security measures, no system is entirely foolproof. Please avoid transmitting sensitive data through unsecured channels.

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International Data Transfers

If your information is transferred outside your country, we ensure it is safeguarded in accordance with applicable laws, such as the EU Standard Contractual Clauses.

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Contact Us

For questions or concerns about this Privacy Policy, or to exercise your rights, contact us at:

• Email: info@poseidonfilters.com
• Address: AWP Group Inc. (DBA Poseidon Filters and PoseidonFilters.com), Attn: Privacy Team, 1819 Albert Pike, Suite J, Hot Springs, AR 71913

For questions or concerns, please contact our customer service team at info@poseidonfilters.com or visit our Contact page to submit a request